DOC MORGAN INC.
GENERAL ORDERING INFORMATION
We can only accept camera-ready artwork. These digital formats are preferred: CDR, EPS, AI and these
are acceptable: JPG, PDF, EPS and TIFF. Files must be at 300 DPI or better. Doc Morgan Inc. reserves the
right to determine whether artwork received is camera-ready. Artwork retouching will incur a minimum
charge of $35.00 per half hour. Customer will be called with estimate prior to retouching.
The first art proof is FREE for new orders or repeat orders with changes. Subsequent art proofs may
incur $10.00 each. (Or when additional proofs are required due to preference changes or revisions, a
nominal fee will be applied per proof) All art proofs will be either faxed or emailed and production will
not be instituted until Doc Morgan Inc. has received written approval, please respond promptly so your
order will not be delayed.
Order notifications and credit card statements will reflect this sale as handled by Doc Morgan Inc.
All costs incurred prior to cancellation are customer's responsibility.
Broken, damaged goods and delays in transit must be reported within 5 days of receipt of product.
Goods should be inspected immediately upon arrival. If damage or shortage is found, discuss with
carrier at time of delivery for immediate inspection and documentation. Inspection should be made at
once in order to file a claim with the carrier. Credit and/or replacement will be issued upon receipt of
paid claim. All shipments are F.O.B. Illinois. Merchandise is shipped at buyer’s risk, with title passing at
F.O.B point. Doc Morgan Inc. is not responsible to file claims for shipments made under buyers carrier
Doc Morgan Inc. is pleased to provide our graphic abilities in helping our customers create "one-of-a -
kind" emblematic jewelry. Allow our customer service personnel guide you through the process.
Our design capabilities are virtually limitless. Doc Morgan Inc. would love the opportunity to work with you to develop a custom award.
DIE SERVICE CHARGE:
As an added benefit to YMCA, Doc Morgan Inc. normally waives Die Service Charge. Dies become the
property of Doc Morgan Inc. and will be used expressly for the original customer. Occasionally another
Club would like to utilize an existing design, and it is the responsibility of the requesting Club to provide
Doc Morgan Inc. with written permission from the original customer. It must also be noted if this is a
"one time" grant only.
NORMAL DELIVERY SCHEDULE:
Stock items are normally shipped within 3 to 5 business days. Personalized items will require 10 to 14
business days from receipt and acceptance of engraving instructions and/or artwork. Please allow for
transit times in your schedule. Personalized items required in 5 business days or less will incur expedited
shipping and possible rush fee. For non-stock items like rings and titled emblem jewelry manufactured
to order, please allow 5-7 weeks from orders supplied with all necessary information and receipt of
payment in full.
When certain merchandise is requested in advance of the normal schedule we will accommodate the
request with a partial shipment. Customer will be responsible for any additional shipping fees incurred.
When normal schedule for an order has eclipsed and some items remain unavailable Doc Morgan Inc.,
when requested, will make a partial shipment with no additional fees.
All personalization instructions are subject to review and acceptance by Doc Morgan Inc., space
permitting. Engraving instructions must be in writing and may be sent via fax, email, and mail or courier
service. Logos cannot be accepted via fax, see above for logo specifications.
PRECIOUS METAL MARKETS AND PRICING:
We will make every effort to maintain pricing but, due to the continuing fluctuations in the world
Precious Metal Markets, prices are subject to change without notice.
Jewelry Quality Explanation
GEP Gold Electroplate (normally 23 or 24K finish)
RPNS Rhodium Plated Nickel Silver, a silver appearing element impervious to tarnish
SP Silver Plate, normally with oxidized background
ST Stainless Steel
GF Gold Filled, lamination of at least 10K gold at least 1/20th by weight (ours are 1/10 10K)
SS Sterling Silver (normally with Rhodium Plate)
VER Vermeil, 23K hard yellow gold electroplate on Sterling Silver
10K A solid consistency of 10K gold
14K A solid consistency of 14K gold
While we understand Precious Metal constraints, we have absolutely no control over them.
Pricing is subject to change without notice.
Return of merchandise (for reasons other than defects in materials or workmanship) will not be
accepted without prior authorization, and are subject to a 20% restocking fee. Any personalized items
can not be accepted back.
Any personalized order required in 5 business days or less will be subject to expedited shipping and
possible rush fee. Rush orders are subject to availability of product and scheduling.
Deep Etching included in the price of with standard logo of choice. Art Set-Up charges apply for Acrylic,
Glass and Crystal.
New Art --$39.00 Orders for multiple items of different sizes the set up charge for the additional items
will be waived, as long as all items are produced at the same time.
Artwork on File--$24.00 this set up charge applies to existing artwork, on file, which is resized for a new
item. Artwork held for 2 years from original order, then new art charges apply.
Repeat Art--No Charge, there is no set up charge for repeat orders of the same items, using identical
artwork. Artwork held for 2 years from original order, then new art charges apply.
SHIPPING AND HANDLING:
F.O.B. Illinois at actual cost as indicated on your order at “check out” with a $7.00 minimum per order.
Standard shipping methods are FedEx, UPS or USPS, depending on weight and destination. Special
shipping methods and requests are subject to additional handling charges. All export shipments are
subject to additional handling charges.
Open account privilege will be allowed to established accounts, based on NET 30 days with a 1-1/2% per
month on all past due accounts. Open account privilege will be suspended on any account over 45 days
past due. VISA, MASTERCARD and DISCOVER is welcomed for any order.
Jewelry: All goods are guaranteed against defects in workmanship and materials for a period of 6 (six)
months from date of shipment. Any product of ours considered being defective or in need of repair
should be returned to us promptly. A defective article will be repaired or replaced without charge. A
nominal charge may be quoted for the repair or replacement of a damaged article, including stones,
providing that it was originally purchased from us. We cannot be responsible for the alteration or repair
of our merchandise by others.
Acrylic, Glass, Crystal: Due to their inherent properties, small imperfections may be evident, but do not
diminish the value or appeal of the product. Slight differences in size due to hand-finishing and polishing
are not considered defects. Variation in materials may result in variances in appearance and are
considered to be within industry standards and not defective.
DOC MORGAN INC.
108 SOUTH SECOND STREET
ST. CHARLES ILLINOIS 60174
PHONE: 630.584.9414 FAX: 630.584.9421 EMAIL: firstname.lastname@example.org
•ALL ITEMS, IMAGES AND DESIGNS SHOWN ON THIS WEBSITE ARE PROPRIETARY TO DOC MORGAN
INC., AND CANNOT BE REPRODUCED OR USED IN ANY WAY WITHOUT THE EXPRESS PERMISSION OF
DOC MORGAN INC. AND THE ASSOCIATION REPRESENTED HEREIN.•